Sessions Tab Troubleshooting

We always recommend that you clear your Chrome history and cache before working on a session. Also keep a copy of our Troubleshooting article handy for when you run into issues.

Text Jumping Around

First, make sure you are in Non-interactive playing mode. Then disable Autocorrect by unticking the checkbox at the top left of your session textbox.

Audio Player Doesn't Work

When the Audio Player no longer plays or it stops responding to the hot-keys/navigation buttons:

1. Wait for at least one minute
2. ONLY if the orange connectivity pop-up DOES NOT appear, save the session and reload the page
3. Save the session, click Save and Exit, then re-enter the session
4. If this still doesn't help, please clear your Chrome history and cache

Connectivity Issues and Saving / Submitting

The Save, Save & Exit, Submit, and Cancel options above are only functional if you are connected to the Internet. If you lose connection and press any of these buttons, you will lose your work!

IMPORTANT: Please save your session frequently so that we can try to recover what you have done in case you lose your work. Contact the Help Desk if you experience any technical difficulties, and include your session ID number. Although there is an autosave feature, it is still a good practice to save your work.

Our system checks your connectivity every 60 seconds, and if you lose your internet connection, even temporarily, a large orange banner will appear across your screen. If you see this message appear, you no longer have an internet connection, or your connection was temporarily disrupted. Your session is subject to the Lost Sessions Policy if you cannot return within your extension time.

Submitting Sessions

If you are experiencing connectivity issues, please take the following steps before submitting a QA session:

1. Write down Session ID number.
2. Click Save (as long as you have a good internet connection)
3. Click the Preview button
4. Copy the text from the Preview to a Word document
5. Save the Word document locally.
6. Click Back to Session
7. Press Submit.

This will help us recover your work and have visibility of what you completed.

Error upon submission of Session

If you see an error message upon submission of Session, please take the following steps:

• Make sure all the procedures above were followed
• Take a screenshot of the error message
• Click Send Error Report every time
• Note the date and time that this occurred.
• Send a Help Desk ticket and attach a screenshot

Clicked Submit but nothing happens

IMPORTANT: Do not press Submit more than ONE time, even if nothing happens.

Wait for just over 60 seconds to see if the orange Lost Connection banner appears advising you that your internet is no longer connected. In almost all cases, this means your internet connection is lost. Please check another website to test your connectivity, or connect to the WorkHub in a new tab to verify our server is responding. Never press refresh or back if you have not saved the session.

TranscribeMe will not reimburse you for Sessions which are lost due to connectivity problems or sessions which are lost due to not following the procedures outlined in this handbook.