Lost Sessions Policy

If a QA has transcribed/edited and timestamped at least 5 minutes of a session and it slips out of their queue unintentionally - i.e., they did not willingly release it - it is referred to as a Lost Session. Remember, if a session has NOT been transcribed and timestamped to at least 5 minutes - even if fully transcribed or edited - it is free to be worked on.

If You Find A Lost Session

If you come across a file that has already been stamped up to 5 minutes, please follow the below procedure, even if you don't plan to work on the file. This helps the TM admins quickly reassign the file to its original owner, or it can be posted as available to be worked on by any QA.

1

Search the ID in the Lost Sessions group to see if anyone has posted the file as lost. You can use the Watercooler search feature to search the ID, but browsing the top posts may also be helpful.

2

Create a Help Desk ticket and let them know you have found a file that could be lost.

3

Post the ID in the Lost Sessions group and ask if someone has lost the file.

4

Do not commit to the file until you hear word back from the Help Desk. If the original QA does not claim the file from HD within 1 hour, the Shift Lead can assign you the session to work on at that time.

If You Lose A Session

If you lose a file that you intended to finish and you had at least 5 minutes transcribed and timestamped, please follow the below procedures immediately:

1

Send a Help Desk ticket, including your lost file's Session ID (the number you should have written down first thing upon committing to the file). We can't find your file if we don't have the ID.

2

Search the Lost Sessions group to see if anyone has found the file.

3

Post the Session ID in the Lost Sessions group letting all QAs know not to work on this file.

No Timestamp Files

In order to stake your claim on No Timestamp files, we highly recommend timestamping the file once at the very beginning then again at the 5-minute mark. An error message will appear warning you not to stamp, but you will still be able to insert the stamps, which will give the next person who comes across the file a heads-up that the file is lost, should it slip from your queue. The final output delivered to the client will not include any timestamps even if they are inserted.

Released/Canceled Sessions

Sometimes a file is not lost, but a QA started the file and decided, for whatever reason, that they would not be able to complete it and canceled out. This puts the file back into the queue for others to pick up. If you decide to release a file that you have started, please post it as released in the Lost Sessions group to avoid unnecessary delays for the next QA to pick up the file. Remember that TranscribeMe does not pay for incomplete files.