Transcription Quality

TranscribeMe guarantees clients that they will receive a completed file that is 99% accurate. Although we do NOT expect this level of accuracy at the transcription phase, we do strive to improve the quality of transcription that gets sent to QA in order to decrease the overall turnaround time on files. As such, all transcription jobs need to be of high quality and follow the Style Guide closely. Please check out our TM Library Knowledge Base for tips and resources to help you reach and maintain quality transcriptions.

Transcriber "Rankings"

Please note that TranscribeMe does NOT have a "ranking" system for Transcribers, and a Transcriber's overall quality is NOT gauged solely on the change percent. Our team looks at different factors to determine a transcriber's quality. We understand that the change percent of a job can be affected by different circumstances. There are several reasons the QA might make changes to your chunk, and not all of them indicate that you were wrong. The change percent can also increase due to edits a QA will make to ensure consistency throughout a file.

Percent Changed

As a rule, we expect to see less than 5% total of your jobs rejected and approximately 15% or less in edited text changes. We do NOT expect transcribers to have a perfect 0.00% on their submitted jobs. The percent-changed calculation and the brief automated message accompanying it are only tools to help you analyze your Work History. An overall average percent changed of 10% or less means that you are doing well. An overall average of 6% changed or less is excellent!

If you occasionally see a high percentage, it does not necessarily mean that you are doing a bad job, even on that particular file. However, if you consistently see percentages over 15-20%, then you need to evaluate your work and the changes made to see where you need to improve.

You can see your Overall accuracy ratings on your Work History page under Rankings. Remember that these may go up or down depending on factors entirely out of your control. Rest assured that our admin team looks at the quality of work as a whole, not just the change percentage.

Reviewing QA Corrections

Once your chunks have been completed by the QA/Reviewer, please always check your change percent and any edits made to your work. This will let you know if you are making major style errors or other types of errors that you might need to correct.

1. Click the orange Pay Amount at the top of your screen to open your Work History (or go to the My Account tab > My Work History)
2. Click Show % to open the change percent box

The WorkHub will only allow you to select two weeks at a time to view. In order to access earlier work, you will need to change the start and end dates to select a range of two weeks or less.

Understanding QA Changes

Remember that the main role of the QA is to take a file that has been transcribed by multiple people and turn it into a cohesive, consistent document which adheres to our Advanced style guidelines and meets our 99% accuracy standards. As such, it is crucial to understand that not all QA edits entail an error on your part, and not all changes will be held against you as a transcriber. Some edits will be made for the sake of consistency within the file, some because the QA had more context, and some changes, especially punctuation, are merely subjective and there could be more than one "right" way to do it. Remember that, although you will see all changes made highlighted in your View feature, some changes, namely punctuation and capitalization, do not factor into the final change percentage.

Review History (My Account)

Our admin/Ops team routinely perform manual reviews of transcription work completed on the Jobs tab, including personalized feedback and tips for you to improve your skill. When you receive such reviews, you will be sent an email with the feedback, and these reviews will also appear under the Review History section of your WorkHub profile for you to refer back to whenever you wish. Here, you will see the date of the review (Review date), the admin who reviewed you (Reviewer name), the specific jobs the admin looked at (Job IDs), and the detailed feedback (Notes). It will look something like this:

When you click on the blue Job IDs, the jobs in question will pop up as you see in your View feature, with your submitted work and the corrected QA edits, if any.

If you do receive an admin review, please be sure to take careful note of the feedback provided and apply it to your future work. If our team notices consistent issues with your jobs even after receiving feedback regarding said issues, it may jeopardize your special teams application/status or, in extreme cases, your TM account status. But don't worry! We don't expect perfection; however, we do hope to see improvement upon feedback, so please take it to heart. You are also welcome to reply to the review email for further clarification.