I had a job rejected with a low change %. Why?

There are two kinds of rejections: manual and automatic. The only rejection that is tied to your change percentage is the automatic rejection that occurs if you have a change percentage of 30% or higher.

The QA rejections are manual rejections, and they are based on the quality rather than quantity of changes made. Some errors - incorrect/misspelled tags, inserting timestamps or speaker IDs, etc. - will always be rejected by our QA team, as part of their job is to ensure the transcribers are following our Style Guide. This means that, yes, it is possible to have jobs with low change percentages be rejected while jobs with a higher number of changes are accepted.

Examples of errors QAs will likely reject for:

Incorrect, capitalized, or misspelled tags
If any comments are inserted into a file (e.g., "I can't hear this")
If timestamps or speaker IDs are inserted in the text
Multiple misheard, missing, or mixed up words that indicate lack of proofing
3 or more typos/misspelled words
Beginning and/or ending a chunk with dashes or ellipses
Use of [inaudible] or [crosstalk] instead of striving to discern what was said
Lack of research despite clear context
Missing capital letters and/or punctuation throughout the chunk
Several errors of any kind that show a general lack of care

If you take care to avoid these types of errors in your jobs, you should be safe from rejections!