Who's Who at TM
Operations
- Nathan Pikover - COO
Nathan is the Chief Operating Officer, responsible for Marketing, Sales, Operations, and Support.
- Emma Davies - Operations Manager
Ruling over all the English Language Segment of Operations, Emma is our shining star of Ops. She has been with TM longer than she'd probably care to admit, so if there's something that should be known, Emma knows it! Fun, caring, and Kiwi, she's probably the friendliest face you'll see at TM. She also likes cucumbers.
- Michelle Moll - Head of Support / Executive Account Manager
Michelle joined TM as a transcriber back in 2016 and has since served in various roles throughout TM. This allowed her to see the workings of the other sides of TM, mainly because she is nosy and just has to know all the stuff. This unique insight has led to Michelle taking on a new role at TM. She is now our Client Whisperer, responsible for the administration of the Support and Sales Support teams, while becoming the main communication focal point between the clients, Ops, Sales and Finance, and helping Nathan keep his stuff straight.
- Heike Friel - Assistant
Heike serves as an assistant to Michelle Moll.
English Language Segment
Training Team
The OPs Training team creates, monitors, and manages TranscribeMe's exams, as well as providing feedback and training. They are also responsible for onboarding new transcribers.
- Joieda T. (pronounced joy-duh) - Assistant General Project Lead
Joieda is our Project Lead for First Draft Champions as well as assisting the other project leads with overseeing the general teams. Joieda also looks after our special projects that involve creating typed documents for handwritten documents.
- Jessica K. - Assistant General Transcriber Lead
Jessica is responsible for activating and welcoming general transcribers, a friendly Help Desk face, and transcriber reviews.
- Kim B. - Training and Accent Coordinator
Kim is responsible for creating and maintaining most of the English exams on the TM platform, as well as the Commonwealth-accent members and files.
Sessions Squad
The Sessions Squad monitors, reviews, and manages all QA teams - 2Step, QStep, Stampers, and ASR - including onboarding, probation, reviews, drop-ratio monitoring, team management, feedback, etc. They are responsible for everything session related that is not under a Special Team or Special Project.
- Tegra A. - Project Lead
Tegra is responsible for monitoring the progress and training of members of the Reviewer and QA teams, and assisting with the Medical team's HIPAA compliance.
- Jodi F. - Project Lead
Jodi is responsible for reviewing and onboarding new and prospective QAs. She also assists in the operation of the Medical team and various other responsibilities across Operations.
Special Styles
The Special Styles team oversees projects with specific style needs. They have an assortment of duties, including recruiting, training, monitoring, and feedback, as well as the setup and maintenance of different workflows and other projects on the WorkHub.
- Patricia W. - TME Project Manager
- Kate B. - Assistant TME & Special Project Lead
- Catie D. - Assistant TME & Special Project Lead
- Janah H. - Assistant TME & Special Project Lead
- Nicole S. - TME Ambassador
- Yuen C. - Medical Director and HIPAA-compliance Coordinator
Yuen is TM's Medical Director, responsible for recruiting and monitoring Medical TRs and QAs, as well as managing HIPAA offline projects.
- Jodi F. - Medical / HIPAA Assistant
Languages Segment (non-English)
The Languages Segment manages both transcription and translation for a variety of languages other than English. They have an assortment of duties, including recruiting, training, monitoring, and feedback, as well as the setup and maintenance of different workflows and other projects both offline and on the WorkHub.
- Naiara Z. - Languages Project Manager
- Thalita Z. - Languages Project Lead
- Ramón G. - Spanish Communication Assistant
- Kana L. - Japanese Team Manager
The Support Team
The Support team is responsible for providing support to OPs and the crowd team, as well as handling customer inquiries, and assisting Sales, Finance, Marketing, and Tech in resolving issues.
Help Desk
Our helpful Shift Leads man the Help Desk 24/7, responding to tickets from crowd workers, handling customer communications, and monitoring the WorkHub's active workflows.
- Kyle D. - Support Lead/Assistant Support Manager
Kyle is an experienced Shift Lead and assists Michelle in supervising the Support team.
- Puneeth G. - Shift Lead and Customer Support
- Mia P. - Shift Lead and Customer Support
- Goran J. - Shift Lead and Customer Support
- Archimedes F. - ShiftLead and Customer Support
Sales Support
The Sales Support Agent team are responsible for managing customer sales inquiries and quotes, administration duties in CRM software, onboarding new customers, and supporting the Sales team.
- James B. - Sales Support Agent
- Harkins H. - Sales Support Agent
ASR / R&D / Sales, etc.
- Katherine W. - ASR Researcher
Katie is responsible for establishing the processes and work procedures for our Advanced ASR, as well as evaluating outside companies and potential partners.
- Tammy F. - Senior Outbound Sales
Tammy oversees the Sales team and makes sure work keeps flowing so everyone has plenty of work! Her catch phrase is "Just wait" - and if you see her say that... just wait.
- Erin M-S - Inbound Sales Lead
Erin is the lead for our Inbound Sales team and also serves as a back-up for Customer Support.
Crowd Positions and Roles
TranscribeMe's crowd workers fill an assortment of roles from transcription to review. As a crowd worker, they are directly responsible for meeting the needs of our clients and are the lifeblood of the company. They are highly valued and much appreciated!
- Transcriber (a.k.a TR)
The Transcribers are responsible for listening to audio files and converting them to text, based on the TM Style Guide.
- QuickStep (a.k.a QS)
These QAs perform all of the transcription in a single file, as well as timestamping, identifying the speakers, and ensuring the file is client ready using TM's Style Guide.
- 2Step QA
QA stands for Quality Assurer. These QAs edit the jobs transcribed by TRs in a single file, as well as timestamping, identifying the speakers, and ensuring the file is client ready using TM's Advanced Style.
- Stamper
The Stamper team simply adds timestamps and speaker IDs to files without editing text.
- Reviewer
The Reviewer team is an invite-only team of QAs with very high accuracy rates, who review QA sessions.